How we Communicate
We treat communication integral to outsourcing. We believe that good communication is central to the success of an outsourced project. All our clients work halfway across the globe. They operate in time zones that are vastly different from ours and engage in models that could be different. Having been around for over 9 years, we fully understand the complexities of such an engagement.
That is why we have taken deliberate steps to ensure that communication channels are constantly open and every member on the project is apprised of progress.
Here are a few communications tools and best practices that have stood us in good stead:
VOIP:
Real-time conferencing and conversation is an integral part of our communication strategy. We are available for chats and calls on internet messengers or several US phone lines that ring at our India office.
We believe that emails are a great way to be clear on goals and expectations. Often, we recap conversations and decisions on email, so we have a mutual understanding of what needs to be achieved.
Online conference and collaboration tools:
For projects that require customer walkthroughs, we use tools like Zoom Meeting an online conferencing software.
Instant messaging tools:
We use several IM tools such as Skype, Slack, etc.
Project management tools:
Our online project management tool allows you to remain up-to-date on your work. This increases the amount of control you exercise on your progress.